We are all going through a complex period and we will be ready to welcome you at the beginning of May 2021 and this until 19 September 2021 to be far from the crowd and close to nature so that you can relax in the heart of our cork oak forest.

Your well-being and your holidays are at the heart of our priorities as well as your safety, we have put in place various elements in recent years to welcome you in optimal conditions for a quiet holiday in complete peace of mind:

Concerning your reservation

In order to overcome this health crisis, we offer you the possibility of taking out the cancellation insurance “camp covered” which takes into consideration cancellations due to covid-19. For more details please read the general terms and conditions of Campez Couvert here as well as a summary of the covid cancellation insurance cover.
Due to the exceptional circumstances, we have revised our cancellation conditions and offer you several possibilities:

  • Situation on 2/04/2021:
    • The campsite is forced to close and you cannot visit our establishment due to the pronounced confinement. Therefore all customers with a reservation for the month of April have been contacted to offer them a 100% flexible solution.
  • In the event of cancellation by you:
    • More than 30 days before your arrival, the deposit is kept.
      • Between 30 and 15 days before arrival, the deposit is retained and we generate a credit note valid for 1 year (non-refundable).
      • Less than 15 days before arrival, the full amount will be retained.
  • In case of cancellation due to confinement :
    • Conditions of confinement :
      • the confinement must be pronounced either at national or regional level (your main residence or the campsite address)
      • an official announcement from the government is required
      • the confinement must be pronounced for the exact dates of your stay (neither before nor after your arrival at the campsite)
      • it must be a confinement, i.e. a total impossibility to move. Therefore, curfews or a simple government recommendation, for example, are not taken into consideration.
    • If all these conditions are met and you have taken out cancellation insurance, you must send us an e-mail within 24 hours of the government announcement with your booking number to receive a refund (less the amount of the cancellation insurance) of the sums paid.
    • If all these conditions are met and you have not taken out cancellation insurance, you must send us an e-mail within 24 hours of the government announcement with your booking number to receive a non-refundable credit note valid for one year on the sums paid.

Concerning the sanitary protocol 2020

Thanks to our federation and the Flower Campsites chain (respecting the Flower Safe + charter), a detailed health protocol will be applicable to all so that you can spend your holidays in complete safety:

  • We apply all government directives relating to the fight against coronavirus.
  • Hydroalcoholic gel is available in the reception area, the snack bar, the swimming pool, the playgrounds and multisport areas as well as the sanitary block.
  • Disinfectant and virucidal product is available at the swimming pool and snack bar.
  • We reinforce the cleaning and disinfection of common areas
  • We reinforce the cleaning, disinfection and ventilation of the accommodation by insisting on the points of contact with virucidal product (EN14476 standard).
  • We have adapted the program of animation and parties (number of people, distance, gel at your disposal, …)
  • We favour credit card payments if possible without contact with systematic disinfection of the payment terminal.
  • We have set up a secure credit card deposit system without blocking funds.
  • We have simplified the reception procedures so that you can take possession of your site quickly.
  • We respect the gestures barriers between employees, service providers and holidaymakers (wearing a mask if distance rules are not respected and in closed common areas such as the toilet block or reception).
  • We have set up an adapted signage system
  • We have appointed a referent in charge of health safety and a covid referent.

Concerning services 2020

The aquatic area

The aquatic area is open. The Regional Health Agency requires us to respect 1 person for 4m² of swimming. Therefore, at present, we cannot exceed 58 people at the same time in the pools (33 in the swimming pool and 25 in the paddling pool).

So that everyone can enjoy a relaxing moment at the water’s edge, we invite you to respect these distance rules.

The deckchairs are laid out in such a way as to respect the rules of distance.

According to some experts, “chlorine” eliminates the virus, which is in addition to all the cleaning and disinfection measures that are carried out on a regular basis. In addition to this, we are rigorous in monitoring the quality of the pool water by regularly checking the chlorine levels in the water area.

We provide virucidal product for the disinfection of your deckchairs, as well as hydro-alcoholic gel in front of and in the aquatic area for swimming and relaxing moments in complete peace of mind.

The snack bar

The snack bar of the campsite is open.

In order to respect the rules of distance, we invite you to order your meal in advance from Guy and his team.

Tables will be put at your disposal, with a new configuration for moments in couple, family or with friends in all intimacy.

We offer a take-away service if you wish to enjoy your order within your rental.

We provide virucide product for cleaning your table if you wish.

The reception desk

The reception will be reinvented with a surprise for all those who have paid their balance and deposit before arrival, for a quick and easy check-in to better enjoy your holiday in the heart of nature.

For the small grocery shop inside the reception, we ask you not to serve yourself, our receptionists will gladly take care of it.

Concerning the animations 2020

Animations for the general public

We have always wished for a convivial moment in our animations and activities, with experiences to be lived with family or friends, and this year, we will not depart from this rule.

All our service providers have a covid commitment charter to ensure your safety while you’re entertained.

  • Aquagym 3 mornings a week is maintained for a gentle muscular awakening.
  • Introduction to circus arts workshops
  • Nature moments: hiking, wooden games, fast walking, …
  • New technology workshops: Electric’Zone, Drône, escape game, interactive quizzes, virtual reality, photo rally, …
  • Sports activities sometimes reinvented: petanque, biathlon, giant table football, fitness, tug-of-war, …
  • Hypnosis”, “cabaret” evenings and even a “Dalilda” show…
  • And a lot of other surprises

Children’s animations

For the children’s safety and to ensure precious holiday memories, we offer the children’s club 3 half days a week, preferably outdoors. In this way, the rules of distancing will be respected while having fun.

We ensure strict application of the sanitary protocol, limiting the number of children, distances, cleaning and disinfection frequencies and we also provide hydroalcoholic gel for a safe time.

See you soon,

The team of Camping Les Chênes Rouges

MAJ le 02/04/2021