1)      Option – Reservation :
·         Option :
You can ask for a booking option in writing (letter, e-mail). This option cannot last more than 10 days for a reservation made more than 30 days before arrival, 7 days for a reservation made between 29 days and 15 days before arrival, 3 days for any reservation made between 15 days and 5 days before the date of arrival or 1 day for any reservation made less than 5 days before the date of arrival . In the absence of confirmation at the end of the period, the option will be cancelled without any possible reservation.

·         Reservation:
On receipt of payment, the campsite considers that the customer accepts the terms, conditions and services, and the prices of his stay. He will not be able to claim to have made a mistake as he will have entered the information concerning his reservation himself. No refund will be made.

The reservation will only be effective from the moment you receive a written confirmation (letter or e-mail) and that the deposit of 30% (or the total amount of the stay if the reservation is less than 30 days) + booking fees (+ optional cancellation insurance) have been paid. Special requests can be made at the time of booking. However, even if the campsite undertakes to pay particular attention to them, we cannot guarantee to satisfy them. The balance of the stay must be paid one month before your arrival date.

In the event of non-payment of the balance, the campsite will not be obliged to maintain your reservation. The campsite may then cancel the reservation without any refund or compensation being requested.

The reservation is nominative and cannot be transferred or sublet. Minors must be accompanied by (one of) their legal representatives or an adult who will be responsible for them.

In accordance with the provisions L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, which must be provided on a specific date or at a specific period.

2)      Pre-reservation :
Pre-reservations are made pending the official opening of reservations. As from the opening of reservations, the provisions of Article 1 shall apply .

As for a reservation, it will be necessary to return to us the completed and signed contract, clearly specifying the surnames, first names and dates of birth of all persons present at the campsite.

3)      Method of payment – Tariff :
·         Deposit and balance :
The first payment must be accompanied by the signed booking contract. The other payments must be made at the latest 1 month before the arrival of the client, with a reminder of the client’s references. If you wish to pay for your stay on arrival, you must have paid 50% of your stay. In case of late arrival, the balance must be paid only by credit card via a secure system. In the absence of this payment, the customer will not be able to access his rental or pitch.

·         Method of payment :
The campsite accepts payment by credit card or bank transfer.

You have the possibility to spread out your payments up to one month before your arrival. This is a payment facility that is granted on an exceptional basis and must be formalised by the campsite.

·         Tariff :
The amount of the pitch or accommodation rental is always expressed excluding tourist tax. The rates published by the campsite have no contractual value and may be modified at any time without notice. The contractual price is the one fixed at the time of booking.

Tourist tax : The tourist tax is obligatory. The amount is fixed by the commune of Argeles sur mer.

4)      Security deposit :
·         Lodging :
On arrival, a guarantee of 200€ will be asked for, including the cleaning, to be returned in good condition. This guarantee can be made by credit card only, by cheque or cash. In case of late arrival, the deposit must be made by credit card, otherwise the client will not be able to access the rental. It will be returned on the day of departure, after inventory, subject to damage or missing elements.

·         Cases of non-return:
damage, missing items, cleaning not carried out (in the case of a fixed price for cleaning you must have done the dishes, taken out all the rubbish and cleaned the fridge, otherwise the deposit will not be returned). The campsite invites guests to inform them of any items that they have destroyed or lost.

At the entrance to the premises, it is essential to make an inventory of the premises to check that there are no missing or damaged items. If on departure, the rental property is in good condition, without any damaged elements, the deposit will be returned in full. If the amount of the damage is greater than the amount of the deposit, the client must pay the outstanding sums.

·         Miscellaneous rentals:
A deposit will be required for any equipment rental (e.g. baby kit, television, etc.). The amounts are fixed according to the cost of the equipment and are available at the reception desk.

This deposit will be returned to you when you return the rented equipment at the reception desk or after the technical service and only after checking that it is in good working order.

5)      Length of stay :
·         Accommodation :
Rental during the high season is for a minimum duration of one week, i.e. 7 nights (Saturday-Saturday / Wednesday-Wednesday). In low season the rental is for a minimum of two nights.

·         Bare pitch:
It is possible to rent a pitch for one night.

6)      Arrivals – Departures :
·         General:
It is compulsory to present the identity cards of all participants for registration. No arrivals or departures may be made outside the opening hours of the reception office, unless expressly agreed by the manager or his representative. You must contact the office before 5pm to report any late arrivals.

·         Accommodation :
Arrivals for accommodation rentals are from 4pm. Accommodation must be vacated before 11am. In the event that departure times are not respected a supplement of 20€ per hour will be applied, any hour started will be charged.

·         Bare pitch:
Arrivals on the pitches are from 3pm. The pitch must be vacated before 12:00 noon.

Late arrival: In case of late arrival, the customer is requested to inform the campsite reception on 04.68.81.02.63 before 5pm. After 24 hours, if you have not informed us of your delay, the rental can be re-let, except in cases of force majeure.

7)      Modification – Cancellation – Early departure :
·         Modification:
Any modification must be notified in advance in writing and will only be possible with the express agreement of the manager or his representative. A supplement will be applied: 1 modification 0€ – 2 modifications 10€ – 3 or more 20€/modification.

·         Cancellation insurance:
Cancellation insurance is recommended. Before taking out this insurance, we invite you to read the general conditions of Gritchen Affinity for the “Campez Couvert” contract (www.campez-couvert.com). Cancellation insurance must be taken out at the time of booking, before payment of the deposit.

Confinement:

In the event of regional or national confinement imposed by the government for the exact dates of your stay and only when taking out cancellation insurance, the campsite will reimburse the sums paid by the holidaymaker. It is essential that the confinement is pronounced for your main residence or for the campsite.

If you do not take out cancellation insurance, the standard general terms and conditions of cancellation apply.

·         Cancellation :
Cancellation by the holidaymaker :

All cancellations must be notified by registered letter with acknowledgement of receipt which will take effect from the date of receipt of the letter.

If the letter is presented more than 30 days before your arrival, the amount of the deposit paid, the booking fees paid, and if applicable, the sums paid for the cancellation insurance remain the property of the campsite.

If the letter is presented between the 30th and 15th day before your arrival, the amount of the deposit and the booking fees paid at the time of booking, and if applicable, the sums paid for cancellation insurance at the time of booking will be retained by the campsite; the balance will be credited to a credit note to be used for a future stay during the following season.

If the letter is presented less than 15 days before the date of your arrival, the totality of the sums paid to the campsite remain acquired by the campsite.

Cancellation by the campsite :

If the campsite has to cancel a reservation that the campsite has confirmed to the holidaymaker, it will inform the holidaymaker as soon as possible, by e-mail; the sums paid will be fully refunded.

By way of derogation, if the cancellation by the campsite is due to an administrative closure imposed in particular to combat the spread of Coid-19, the sums paid will be retained by the campsite and will be the subject of a credit note to be used for a future stay at the campsite, which must be booked during the same season as the cancelled stay or during the following season.

·         Early departure:
Any departure earlier than the dates indicated at the time of booking will not be refunded, whether for a reservation of accommodation or a pitch.

8)      Pets :
Only one pet is allowed per pitch at an additional charge per night. 1st and 2nd category dogs are not allowed as well as NACs. The vaccination book must be presented and up to date as well as an insurance certificate. The animal must not be left alone on the pitch or in the rental, and must always be kept on a lead. It has no access to the swimming pool or to the sanitary facilities. The owners must collect the dirt and respect the cleanliness.

9)      Disturbance and nuisance – Internal regulations :
Occupancy must be reasonable, only for holidays. Rental is non-transferable, subletting is prohibited and it is forbidden to have a professional activity in the accommodation. Each tenant is responsible for any disturbances and nuisances caused by persons staying on the pitch or in the accommodation. In the event of disturbances or nuisances, the contract may be terminated immediately and without compensation, without prejudice to any claims for compensation that the campsite or third parties may assert, without reimbursement of the remaining nights. Wearing a bracelet is obligatory. Any breach of the internal rules or the swimming pool rules may result in expulsion from the campsite without refund of the remaining nights. Charcoal barbecues, fires, chichas, … are strictly forbidden.

In the event of a water or electricity cut following a decision by the local authorities or authorised companies or in the event of an incident, the campsite cannot be held responsible and no reimbursement can be requested.

10)  Security :
The accommodation must not accommodate more than the number of authorised occupants. On bare pitches, it is not possible to have more than 6 people. In the event of abusive occupation, it may be terminated immediately and without compensation, without prejudice to any claims for compensation that the campsite or third parties may assert. The client must have a civil liability insurance (certificate not requested on arrival).

11)  Video surveillance :
We inform you that this establishment is placed under video surveillance in order to guarantee security, record infringements and regulate entrances and exits. The images are intended for the staff. For any information, please contact the reception where you can also exercise your right of access to the images concerning you, which will be kept for 14 days in accordance with the law “Informatique et Libertés”.

12)  Image rights :
During your stay you may be photographed or filmed for the design and production of our advertising brochures, without compensation, unless you inform the reception desk in writing on your arrival.

13)  Right of retraction :
By virtue of article L121-20-4 of the Consumer Code, the right of withdrawal is not applicable to accommodation and leisure activity services provided on a specific date or at a specific time.

14)  Processing of personal data :
Pursuant to EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC on the general regulation on data protection, personal data given will be retained throughout the period of the commercial relationship. The information will be kept for a period of 3 years for prospective customers and at the end of the business relationship. Bank data will only be kept for the duration of the transaction. In accordance with the French Data Protection Act of 6 January 1978, you have the right to question, access, modify, oppose and rectify any personal data concerning you. By adhering to these general terms and conditions of sale, you consent to us collecting and using this data for the purpose of this contract. By entering your email address on our site, you will receive emails containing information and promotional offers concerning our establishment. You can unsubscribe at any time. To do so, simply click on the link at the end of our emails or contact the person in charge of processing at Camping Les Chênes Rouges. We track the number of visitors to our entire site. We use tools such as Google Analytics for this purpose.

15)  Mediator :
In accordance with the provisions of article L612-1 of the Consumer Code, any campsite customer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute between him/her and the campsite operator. The contact details of the consumer mediator that the client may contact are as follows: MEDICYS – 73 Boulevard de Clichy – 75009 Paris – 01.49.70.15.93 – contact@medicys.com

16)  Applicable law :
Failure to claim one of the clauses of these general terms and conditions of sale does not entail the renunciation of these conditions.

If one or more stipulations have become null and void, the others will retain their full force and scope.

All the clauses contained in the present general terms and conditions of sale, as well as all the purchase and sale operations referred to therein shall be subject to French law.

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