General terms and conditions of sale

1) Option – Reservation :
Option: You can request in writing (letter, e-mail) that a reservation option be made. This option will not last more than 10 days for a reservation made more than 30 days before arrival, 7 days for a reservation made between 29 days and 15 days before arrival, 3 days for any reservation made between 15 days and 5 days before arrival or 1 day for any reservation made less than 5 days before arrival. In the absence of confirmation at the end of the delay, the option will be cancelled without any possible reserve.

Reservation: Upon receipt of payment the campsite considers that the customer accepts the terms, conditions and services, and the prices of his stay. He will not be able to claim to have made a mistake because he will have entered the information about his reservation himself. No refunds will be given.

The reservation will be effective only when you receive a written confirmation (letter or e-mail) and when the 30% deposit (or the total amount of the stay if the reservation is less than 30 days) + booking fees (+ optional cancellation insurance[1]) have been paid. At the time of booking, special requests can be made. However, even if the campsite commits itself to pay special attention to them, we cannot guarantee to satisfy them. The balance of the stay must be paid one month before your arrival date.

In case of non payment of the balance the campsite will not be obliged to maintain your reservation. The campsite may then cancel the reservation without any refund or compensation.

The reservation is nominative and cannot be transferred or sublet. Minors must be accompanied by a legal guardian or an adult who is responsible for them.

In accordance with the provisions of L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, which must be provided on a specific date or for a specific period.

2) Pre-booking:
Pre-bookings are in place until the official opening of reservations. As of the opening of the reservations, the provisions of article 1 apply.

As for a reservation, you will have to return us the contract filled and signed by specifying the names, first names and dates of birth of all the persons present at the campsite.

3) Method of payment – Tariff :
Deposit and balance: The first payment must be accompanied by the signed reservation contract. The other payments must be made at the latest 1 month before the arrival of the customer by recalling the customer references. If you wish to pay for your stay upon arrival, you must have paid 50% of your stay. In case of late arrival, the balance must be paid only by credit card via a secure system. In the absence of this regulation, the customer will not be able to have access to his rental or his site.

Method of payment : The campsite accepts payment by bank cheques (they are not accepted on site), ANCV vacation cheques, credit card or bank transfer.

You have the possibility to spread your payments up to one month before your arrival. This is a payment facility that is granted on an exceptional basis and must be formalized by the campsite.

Rate : The amount of the rent of the pitch or the accommodation is always expressed without tourist tax. The rates published by the campsite have no contractual value and can be modified at any time, without notice. The contractual price is the one fixed at the time of the reservation.

Tourist tax : The tourist tax is mandatory. The amount is set by the municipality of Argeles sur mer.

4) Bonding:
Accommodation : At your arrival a guarantee of 200€ of return in good condition will be asked, including the household. This deposit can be made by credit card only, by check or cash. In case of late arrival, the deposit must be made by credit card at a distance, otherwise the customer will not have access to his rental. It will be returned on the day of departure, after an inventory has been made, subject to any damage or missing items.

The cases of non-return: damage, missing element, non-realized cleaning (in case of fixed price cleaning it is necessary to have washed the dishes, taken out all the dustbins and cleaned the fridge under penalty of non-return of the deposit). The campsite invites customers to inform them of any item that they have destroyed or lost.

When you move in, it is essential to make an inventory of fixtures to check that there are no missing or damaged items. If at the end of the rental period, the property is in good condition, without any deteriorated element, the deposit will be returned in its entirety. If the amount of damage is greater than the amount of the deposit, the customer will have to pay the remaining amount.

Various rentals : A deposit will be required for any equipment rental (e.g.: baby kit, television, …). The amounts are based on the cost of the material and are available at the reception desk.

This deposit will be returned to you upon return of the rented equipment to the reception or after the technical service and only after the control of the good working condition.

5) Length of stay:
Accommodation: Rental during high season is for a minimum of one week, or 7 nights (Saturday-Saturday / Wednesday-Wednesday). In the low season the rental is for a minimum of two nights.

Bare pitch: It is possible to rent a pitch for one night.

6) Arrivals – Departures :
General: It is mandatory to present the identity cards of all participants for registration. No arrival or departure will be allowed outside the opening hours of the reception office, unless expressly agreed by the manager or his representative. You must contact the office before 5:00 pm to report a possible late arrival.

Accommodation: Arrivals for accommodation rentals are from 4pm onwards. The accommodation must be vacated by 11:00 am. In case of non-respect of the departure times, a supplement of 20€ per hour will be applied, any started hour being due.

Bare pitches : Arrivals on the pitches are from 3pm. The site must be vacated before 12:00.

Delay : In case of delay for the arrival, the customer is asked to inform the reception of the campsite at 04.68.81.02.63 before 5 pm. After 24 hours, if you have not informed us of your delay, the rental can be re-rented, except in cases of force majeure.

7) Modification – Cancellation – Early departure :
Modification: Any modification must be notified in advance in writing and will only be possible with the express agreement of the manager or his representative. A supplement will be applied: 1 modification 0€ – 2 modifications 10€ – 3 or more 20€/modification.

Cancellation insurance: Cancellation insurance is recommended. Before subscribing, we invite you to read the general conditions of Gritchen Affinity for the contract “Campez Couvert” (www.campez-couvert.com). Cancellation insurance must be taken out at the time of booking, before payment of the deposit.

Confinement : In case of regional or national confinement imposed by the government for the exact dates of your stay and only when subscribing to the cancellation insurance the campsite will refund the sums paid by the holidaymaker. It is essential that containment be pronounced for your primary home or camping.

If you do not take out cancellation insurance, the standard cancellation conditions apply.

Cancellation:

Cancellation by the holidaymaker :

All cancellations must be notified by registered letter with acknowledgement of receipt and will take effect from the date of receipt of the letter.

– If the letter is presented more than 30 days before your arrival, the amount of the deposit paid, the booking fees paid, and if applicable, the sums paid for the cancellation insurance remain the property of the campsite.

– If the letter is presented between the 30th and the 15th day before your arrival, the amount of the deposit and the booking fees paid at the time of the reservation, and if applicable the sums paid for the cancellation insurance at the time of the reservation remain the property of the campsite; the balance will be the object of a credit note to be used on a next stay during the following season.

– If the letter is presented less than 15 days before the date of arrival, the totality of the sums paid to the camp-site remain acquired.

Cancellation by the campsite:

If the campsite has to cancel a reservation that the campsite has confirmed to the holidaymaker, it will notify the holidaymaker as soon as possible, by e-mail; the sums paid will be refunded in full.

By way of derogation, if the cancellation by the campsite is the result of an administrative closure imposed in particular to combat the spread of Coid-19, the sums paid will be retained by the campsite and will be the subject of a credit note to be used for a future stay at the campsite, which must be booked during the same season as the cancelled stay or during the following season.

Early departure : Any early departure with regard to the dates registered at the time of the reservation will not be reimbursed, whether it is for a reservation of an accommodation or a bare pitch.

8) Pets:
Only one pet is allowed per site for an additional fee/night. Dogs of 1st and 2nd categories are prohibited as well as NAC. The vaccination booklet must be presented and up to date as well as a certificate of insurance. The animal must not be left alone on the site or in the rental, and must always be kept on a leash. He does not have access to the pool or the sanitary facilities. Owners must pick up dirt and keep it clean.

9) Disturbances and nuisances – Internal regulations :
The occupation will have to be done reasonably, only for vacations. The rental is not transferable, subletting is prohibited and it is forbidden to have a professional activity in the accommodation. Each tenant is responsible for any disturbance or nuisance caused by people staying on the pitch or in the accommodation. In case of disturbance or nuisance, the contract may be terminated immediately and without compensation, without prejudice to any claims for compensation that the campsite or third parties may make, without reimbursement of the remaining nights. Wearing a bracelet is mandatory. Any breach of the rules of the campsite or of the swimming pool rules may result in expulsion from the campsite without refund of the remaining nights. Charcoal barbecues, fires, chichas, … are strictly forbidden.

In case of water or electricity cut following a communal decision or authorized companies or in case of incident, the responsibility of the campsite can not be engaged and no refund can be requested.

10) Security:
Accommodations must not exceed the number of occupants allowed. On the bare pitches, it is not possible to have more than 6 persons. In case of abusive occupation, it can be put to an immediate end and without compensation, without prejudice to the claims for compensation that the campsite or third parties could make. The client must have a civil liability insurance (certificate not requested on arrival).

11) Video surveillance :
We inform you that this establishment is placed under video surveillance in order to guarantee safety, to note offences and to regulate the entries and exits. The images are for staff use only. For any information, contact the reception where you can also exercise your right of access to the images concerning you, which will be kept for 14 days in accordance with the law “Informatique et Libertés”.

12) Image rights :
During your stay, you may be photographed or filmed for the design and production of our advertising brochures, without compensation, unless you notify the reception desk in writing upon arrival.

13)Right of withdrawal:
Under Article L121-20-4 of the Consumer Code, the right of withdrawal is not applicable to the provision of accommodation and leisure activities provided on a date or according to a specific period.

14)Processing of personal data:
Pursuant to Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC on the General Data Protection Regulation, the personal data given will be kept for the entire period of the business relationship. The information will be kept for a period of 3 years for prospects and at the end of the commercial relationship. The banking data are kept only for the time of the operation. In accordance with the French Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify your personal data. By agreeing to these terms and conditions, you consent to our collection and use of this data for the purpose of fulfilling this contract. By entering your e-mail address on our site, you will receive e-mails containing information and promotional offers concerning our establishment. You can unsubscribe at any time. To do so, simply click on the link at the end of our e-mails or contact the person responsible for processing at Camping Les Chênes Rouges. We monitor the traffic on our entire site. For this we use tools such as Google Analytics.

15)Mediator:
In accordance with the provisions of article L612-1 of the Consumer Code, any customer of the campsite has the right to have recourse free of charge to a consumer mediator for the amicable resolution of a dispute with the operator of the campsite. The contact details of the consumer mediator that the customer can contact are as follows MEDICYS – 73 Boulevard de Clichy – 75009 Paris – 01.49.70.15.93 – contact@medicys.com

16) Applicable law:
The non-revocation of one of the clauses of the present general conditions of sale does not entail the renunciation of the present conditions.

If one or more of the stipulations have become null and void, the other stipulations will retain their full force and scope.

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale operations referred to herein, shall be subject to French law.

[1] Cancellation insurance cannot be taken out after the deposit has been paid; it must be taken out before payment is made. In the absence of cancellation insurance, the campsite will not be obliged to reimburse you. Cancellation insurance has its own general conditions.